Train Customer Service.com

Click on a course name to see a course description *MS PowerPoint is a registered trademark of Microsoft Corp.

Course	Product	Price	Quantity
1. Telephone Etiquette	Trainer Manual Kit: includes trainer manual, CD with MS Power Point and one package of 25 participant manuals	$1025.00ea
	Package of 25 participant manuals	$875.00
2. Trust & Rapport	Trainer Manual Kit: includes trainer manual, CD with MS Power Point and one package of 25 participant manuals	$1025.00ea
	25 Participant Manuals	$875.00
3. Active Listening	Trainer Manual Kit: includes trainer manual, CD with MS Power Point and one package of 25 participant manuals	$1025.00ea
	25 Participant Manuals	$875.00
4. Problem Solving	Trainer Manual Kit: includes trainer manual, CD with MS Power Point and one package of 25 participant manuals	$1025.00ea
	25 Participant Manuals	$875.00
5. Defusing Anger	Trainer Manual Kit: includes trainer manual, CD with MS Power Point and one package of 25 participant manuals	$1025.00ea
	25 Participant Manuals	$875.00ea
6. Stress Control	Trainer Manual Kit: includes Trainer Manual (with Overhead Transparencies) and one package of 25 participant manuals	$2175.00ea
	25 Participant Manuals	$875.00
	Survey	$20.00
7. Combined Manuals	Combined Trainer Manuals, Classroom Guides and Power Points for courses 1-5	$650.00 ea
	Combined Participant Manuals for courses 1-5	$125.00 ea

SPECIAL: We achieve savings in publication costs by combining manuals under one cover.
Courses numbered 1-5 comprise the "Customer Service Excellence" Series. The combined trainer manual is $650.00 and the combined participant manual is $125.00. Please call 800-551-7355 to place the order for the combined manuals.

SHIPPING: Once we receive your order, we will notify you by email of the shipping charges before we charge the card and ship the product. You may, at your option, provide us with your FedEx / UPS / DHL shipping number by return email and we will use it rather than charging to your card.