Customer Service Training
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Customer Service Excellence Series is a two-day course that links five of the most critical customer service skills modules into one action packed course. |
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Telephone Etiquette helps us understand the standards we use to guide us in our interactions with our business callers. It will set the tone for the conversations to come. |
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Trust and Rapport brings us closer to our customers. The course teaches multiple methods to establish and strengthen trust and rapport. Not much else will happen until this is accomplished. |
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Active Listening Skills are essential life skills. This course teaches the skills and the context in which they should be used and when they should not be used. |
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Problem Solving is something we all do. Using a systematic model helps ensure we don't miss a step that could lead to solving one problem while creating another, jumping to conclusions and other similar hazards. |
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Defusing Anger is a three step process that should be done before problem solving. To solve the problem without resolving the anger will result in a satisfied angry customer. |
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Stress Control is a life skill that keeps the medical costs down. One research study by stress experts shows that 75% of all visits to primary care physicians are for stress related issues. |
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Sales Training International
Train Customer Service Division
1201 Lake Woodlands Drive, Suite 4012
The Woodlands, TX 77380
1-800-551-SELL
(281) 367-5599
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